Customer Support

Roku Device Compatibility with AsianCrush

1. Resolve Issues
2. Roku Device Compatibility with AsianCrush

AsianCrush is available with all Roku software versions from 6.2 and up. On the Roku player, you can go to Go to Settings Go to System Select "About" There you will see the software version of the...

• Edited July 27, 2023 07:50
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I'm Experiencing Slow Video Playback

1. Resolve Issues
2. I'm Experiencing Slow Video Playback

If you’re having issues with playback quality or speed, try this: Reset your connected device. Reset the cable modem or router and keep the power unplugged for at least 30 seconds. Test video play...

• Edited July 24, 2023 11:41
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Experiencing Audio Problems

1. Resolve Issues
2. Experiencing Audio Problems

Audio problems can pop up for a variety of reasons. To help us troubleshoot, please contact us at support@asiancrush.com with some important info: The make and model of your connected device The m...

• Edited July 24, 2023 11:39
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How Do I Report Streaming Problems?

1. Resolve Issues
2. How Do I Report Streaming Problems?

Streaming problems? Have no fear! The little yellow button is always there to help you. After clicking the yellow "help" button in the bottom left, you can type in your problem. The bubble will loo...

• Edited July 24, 2023 11:38
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How Can I Troubleshoot Video Playback Problems?

1. Resolve Issues
2. How Can I Troubleshoot Video Playback Problems?

Here are some easy steps to troubleshoot any video playback issues you may be experiencing: 1) Reset your connected device. 2) Reset your cable modem. We recommend unplugging the power for at least...

• Edited July 24, 2023 11:37
• 1 follower
• 0 comments
• 0 votes

Roku Device Compatibility with AsianCrush

1. Resolve Issues
2. Device Issues

AsianCrush is available with all Roku software versions from 6.2 and up.   On the Roku player you can go to Go to Settings Go to System Select "About" There you will see the software version of th...

• Edited July 24, 2023 11:32
• 1 follower
• 0 comments
• 0 votes

Roku: Manually Set Connection Speed

1. Resolve Issues
2. Device Issues

If you wish to set the speed of your connection for video streaming manually on the Roku video player, there is a code you can enter to access the speed override settings. Take your Roku remote an...

• Edited July 24, 2023 11:30
• 1 follower
• 0 comments
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The Video Quality Doesn't Look Very Good.

1. Resolve Issues
2. Device Issues

AsianCrush works very hard to bring you content at the highest streaming quality possible. That being said, we have content created before the HD era. Some titles may have different aspect ratios o...

• Edited July 24, 2023 11:26
• 1 follower
• 0 comments
• 0 votes

How Can I Troubleshoot Video Playback Problems?

1. Resolve Issues
2. Device Issues

Here are some easy steps to troubleshoot any video playback issues you may be experiencing:   1) Reset your connected device. 2) Reset your cable modem. We recommend unplugging the power for at lea...

• Edited July 24, 2023 11:25
• 1 follower
• 0 comments
• 0 votes

How Can I Troubleshoot Audio Problems?

1. Resolve Issues
2. Device Issues

Unfortunately, there are lots of reasons why you could be experiencing audio issues. In order for us to troubleshoot, please email us at support@asiancrush.com with the following info: 1) The make ...

• Edited July 24, 2023 11:23
• 1 follower
• 0 comments
• 0 votes